FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
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- Wednesday 5-7pm
- Thursday 4-6pm & Adults 21+ 8:30-11:00pm
- Friday 6-9pm
- Saturday 2-8pm
- Sunday 2-5pm
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14 52nd Street SE Kentwood MI 49548
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616.534.8106 / [email protected]
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Yes
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Please see Dress Code rules here.
TICKETING
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Online or at the Ticket Office
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Yes
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We offer In-House discounts depending on group size. Please contact Carrie @ 616.534.8106 for discounted pricing and questions
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- No refunds
- You may cancel a booking but please understand that there will be a fee based on the actual cancellation. Please see our Terms and Conditions regarding cancellations
FOOD & BEVERAGES
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Yes, we sell all your favorite skating rink snacks
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No outside food or drink is allowed unless
- You may bring in cake, cupcakes, and ice cream for a birthday party OR
- Your party package offers you to bring in your own food/drink
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- Very limited menu options regarding vegetarian, vegan, etc. Our hot dogs and french fries are gluten free
- Our pizza dough and french fries are vegan
SECURITY & POLICIES
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No weapons of any kind…this includes pepper spray
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Yes, everyone is checked upon entering by our security team
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No re-entry. Once you leave you must pay to re-enter NO Exceptions!
SPECIAL ACCOMMODATIONS
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Yes, our skating rinks are accommodating for guests with disabilities
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You may enter with a stroller and even roll them on our skating floo
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Yes, please contact our Sales team for more information
MISCELLANEOUS
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Yes, you may call or check with our ticket office
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Absolutely! Please call Carrie or Kate 616.534.8106
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Yes, you may purchase gift cards online on our website or may also purchase them at our ticket office